The digital supply chain is one of those terms that gets thrown around so much, but really it is more of a function of our culture. We are moving to a world where it takes less time to deliver a product to you.
Think back to the days of the “big box” retail stores. You know, the ones where you can buy everything you wanted in seconds? Well, a good portion of those were sold online too, because it was much faster and easier for customers to take their order and be done with it. The days of having to pull your credit card out of your wallet and wait 24 hours for your order to be shipped, which has its fair share of problems, is mostly over.
This is the age of the digital supply chain. It’s where companies like Amazon, Walmart, and the likes are taking over the entire economy. And it’s not just the big box stores either. Even small mom and pop stores are starting to branch out into this space, whether they realize it or not. The question for small businesses is whether or not they can afford to get into the digital supply chain. It’s one of the newest and hottest industries in the world.
In an effort to get more digital supply chain companies in the mix, SAP has put out its own survey, entitled “SAP Digital Supply Chain Survey 2012.” The survey asked over 250,000 SAP customers how they felt about their current digital supply chain. It found that 69 percent of respondents said they were not very satisfied with their current supply chain, with 26 percent claiming that they are happy with their supply chain.
The main problem with the survey was that it ended in a “yes” or “no” answer, while the survey ended in a “yes” or “no” answer, so this was a waste of time.
It’s a bit of a shame. I’d rather spend time like that than think about it. In a world where we could do it all, we’ll have the same problems.
To be fair, the survey was also fairly quick. It only took about a half-hour to complete. We should have waited till we had more time.
In part, the surveys were a good thing to do because it helped us to know what was happening in our own supply chain. A lot of companies send out surveys to their suppliers to check in on how they are doing. Our survey was more like being asked to send out a survey at a company about how we were doing. And the company was the same one that had given us a survey to check in on.
The survey was great because it gave us a great idea of the amount of communication that goes on between us and our supplier. It also showed us what we were doing right and what we weren’t doing, because we didn’t get it all from our supplier.
Our customers were pretty much the same as I was talking about. Just the same as for the company that called us on our survey. Even though the survey was very similar, the company that sent out the survey was an even better team that we were talking about. A couple of dozen other companies are still working on this.